Caffé-Select are Authorised Jura Service Agents and offer servicing and repairs of Jura coffee machines in London and the South East of England, or within 75 to 100 miles of our Kent based workshop - outside this area customers are welcome to deliver their machine in person or by courier with suitable packaging.

Collection & Return Service

jura coffee machine collection

The coronavirus/COVID 19 situation has changed the way many businesses operate and in our case it has meant a change from us working on site, to working in our workshop.

In order to retain the convenience and minimise downtime of this to our customers, we can personally collect your Jura coffee machine from your home (we will text you on the agreed morning of collection with an ETA) and bring it back to the workshop for service/repair. We are then able to invoice you online and return the machine in 2 to 3 working days from collection.

Jura Servicing

  • Info
  • Prices
  • Includes
  • In order for your Jura coffee machine to continue to operate to the high standards set by Jura, it is advisable for it to be serviced every 2-3 years, depending on usage. For a commercial unit, where usage is greater, the recommended frequency of servicing may be as often as annually.

  • Jura Domestic £246
    Jura Commercial £295

    Jura coffee machine service prices include scheduled appointments by our driver to collect and return the machine (within 75 miles*), service parts & labour.
    In the event of any faulty parts being identified during the service they can be replaced with no additional labour charge; only the cost of the extra part/s required.

    *£1.00 per mile above this or £30.00 extra within London Congestion Charge Zone and £10.00 extra within North or South Circular)
  • Service includes:

    • Operation of the machine whilst "open" to identify any problems, advice on any potential issues.
    • Replacement of any leaking 'O' rings
    • Removal of the existing brew unit, dismantling, cleaning and re-assembly of upper position and pipework, re-assembly with new 'O' rings and Jura food grade grease on moving parts.
    • Check and calibrate grinder.
    • Fit a new inner distribution collar.
    • Fit a new valve cap if needed.
    • Fit a new air intake nozzle.
    • Fit new frother 'O' rings if required (depending on model).
    • Carry out a strong de-scale with continued observation of operation.
    • Dismantle and clean out coffee outlet (where appropriate).
    • Carry out coffee clean.
    • Check levels and settings with the customer and adjust these to optimum.
    • Demonstrate correct operation of machine and preventative maintenance where appropriate.

    Possible extras depending on age / condition:

    • New exhaust valve if the existing one is over 4 years old or visibly aged.
    • New brew unit if the current one is over 8 years old (domestic / low use) or over 4 years old (commercial / high use) or after 15k cups.

Service Enquiry

Jura Repairs

  • Repairs
  • Prices
  • Warranty
  • If your Jura coffee machine has recently been serviced or is not due a service, then a repair may be all that is required. If you are experiencing a problem, a leak, a blocked grinder, a dead pump, etc. then Caffé-Select can come and collect the machine for repair on a call-out and labour basis.
    If your Jura coffee machine is within its UK warranty period and you are in our area, as an approved service agent Caffé-Select can liase with Jura UK to carry out any warranty repairs for you.

  • Call out £90
    Labour per 1/2 hour £36
    Parts as needed

    Call out includes scheduled appointments by our driver to collect and return the machine (within 75 miles*).

    Cost of labour is capped at two hours.

    *£1.00 per mile above this or £30.00 extra within London Congestion Charge Zone and £10.00 extra within North or South Circular)
  • All our parts carry a 6-month official warranty and in the unlikely event of any new components failing within this period, we will replace that part without charge.
    All parts used for service and repairs are genuine Jura parts and supplied by Jura UK.

Repair Enquiry

 

How to find us

Blue Coats Lodge

Blue Coat Lane

Goudhurst

TN17 1HB