Returns & Cancellations
At Caffé-Select we want you to be delighted with your purchase! Therefore If you find for any reason that you are unsatisfied with the goods which you have purchased from us please Contact Us within 14 days of receipt to arrange the return of the items.
You can also contact us by:
Phone: 01892 322007
If the goods are delivered damaged please inform Caffé-Select within 24 hours and we will arrange collection.
If you are returning the goods due to a change of heart or due to ordering the wrong item, then you, the customer, must fund the return carriage. Goods must be returned within a further 7 days of your contact informing Caffé-Select of the intent to return.
Once your return has been received and accepted by Caffé-Select, the refund will be issued to the original method of payment. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund and will depend on the period of time it takes your financial institution to finalise the refund.
You may cancel your order up until the point when the order has been dispatched. This usually occurs within 24 hours of the order being placed but may be longer or shorter depending on the circumstances. If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched.
If the order is cancelled and the goods have already been dispatched it will be dealt with as a 'return'. And you the customer will be fully liable under the returns policy stated above.