£5.95 for Mainland UK delivery and FREE for orders over £100

Returns & Cancellations

RETURNS 

At Caffé-Select we want you to be delighted with your purchase! Therefore If you find for any reason that you are unsatisfied with the goods which you have purchased from us please Contact Us within 14 days of receipt to arrange the return of the items.

You can also contact us by:

Phone: 01892 322007

E-Mail: sales@cafe-select.co.uk

If the goods are delivered damaged please inform Caffé-Select within 24 hours and we will arrange collection.

If you are returning the goods due to a change of heart or due to ordering the wrong item, then you, the customer, must fund the return carriage. Goods must be returned within a further 7 days of your contact informing Caffé-Select of the intent to return.

  1. Goods returned for any reason must be complete and in their original packing. i.e. returned "as new".
  2. Goods must be unused. Any auxiliary items within the packaging must also be returned unused "as new".
  3. If an item has been used it cannot be accepted as returned "as new" by Caffé-Select.

REFUNDS

Once your return has been received and accepted by Caffé-Select, the refund will be issued to the original method of payment. Please allow up to 7 days for your refund to be processed. There may be a further delay in your receipt of the refund and will depend on the period of time it takes your financial institution to finalise the refund.

  1. A full refund is entirely dependent on Caffé-Select’s assessment of the goods being returned in a re-sellable condition. Caffé-Select reserve the right to charge a 20% restocking fee outside of the 30 days initial return period if the item has been used and no manufacturing defects or manufacturing faults are present.
  2. If goods are returned in an unsatisfactory condition Caffé-Select will either return the goods and charge you the carriage or invoice you to return the goods to a re-sellable condition.
  3. If the goods are returned without any of the auxiliary items, these will be charged for at the full Recommended Retail Price.

CANCELLATIONS

You may cancel your order up until the point when the order has been dispatched. This usually occurs within 24 hours of the order being placed but may be longer or shorter depending on the circumstances.  If an order is cancelled before dispatch any charges payments made by the customer will be refunded in full providing the goods have not been dispatched.

If the order is cancelled and the goods have already been dispatched it will be dealt with as a 'return'.  And you the customer will be fully liable under the returns policy stated above.

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