Jura Servicing & Repairs
Caffé-Select are Authorised Jura Service Agents therefore we are able to provide a very personalised and individually tailored experience for our customers, with set up and programming of the machine and operational demonstrations to ensure you make most out of your Jura coffee machine.
Caffé-Select offer collection and return of your Jura coffee machine for servicing and repairs in London and the South East of England, or within 75 to 100 miles of our Kent based workshop - outside this area customers are welcome to deliver their machine in person or by courier with suitable packaging.
Collection & Return Service
The coronavirus/COVID 19 situation has changed the way many businesses operate and in our case it has meant a change from us working on site, to working in our workshop, as with most things however there are benefits to this, as a couple of days in the workshop allows more thorough testing than a couple of hours on site.
In order to retain the convenience and minimise downtime of this to our customers, we can personally collect your Jura coffee machine from your home (we will text you on the agreed morning of collection with an ETA) and bring it back to the workshop for service/repair. We are then able to invoice you online and return the machine in 2 to 3 working days from collection.
The procedure would be as follows:
- Collect machine from customer
- Return to workshop and assess
- If anything over and above a service is required, contact customer for approval
- Carry out service and complete any authorised repairs
- Invoice online
- Return machine to customer
Service Prices
Jura Domestic Service
£235.00
including VAT
Jura Commercial Service
£275.00
including VAT
Jura coffee machine Service includes scheduled appointments by our driver to collect and return the machine (within 75 miles**), service parts & labour.
In the event of any faulty parts being identified during the service they can be replaced with no additional labour charge; only the cost of the extra part/s required.
**(£1.00 per mile above this or £40.00 extra within London Congestion Charge Zone and £20.00 extra within North or South Circular)
Jura Repairs and in Warranty Repairs
If your Jura coffee machine is within its UK warranty period and you are in our area, as an approved service agent Caffé-Select can liase with Jura UK to carry out any warranty repairs for you.
If your Jura coffee machine has recently been serviced or is not due a service, then a repair may be all that is required. If you are experiencing a problem, a leak, a blocked grinder, a dead pump, etc. then Caffé-Select can come and collect the machine for repair on a call-out and labour basis.
Repair Prices
Call out to site within 75 miles**
£90.00 including VAT
Labour per 1/2 hour
£36.00 including VAT
Plus parts as required.
**(£1.00 per mile above this or £40.00 extra within London Congestion Charge Zone and £20.00 extra within North or South Circular)
Service recommendations
The Service includes:
- Operation of the machine whilst "open" to identify any problems, advice on any potential issues
- Replacement of any leaking 'O' rings
- Removal of the existing brew unit, dismantling, cleaning and re-assembly of upper piston and pipework, re-assembly with new 'O' ring and Jura food grade grease on moving parts
- Check and calibrate grinder
- Fit a new inner distribution collar
- New Valve cap if needed
- New Water tank connection if leaking (extra part)
- Fit a new air intake nozzle
- Fit new frother 'O' rings if required (depending on model)
- Carry out a strong de-scale with continued observation of operation
- Dismantle and clean out coffee outlet (where appropriate)
- Carry out coffee clean
- Check levels and settings with the customer and adjust these to optimum
- Demonstrate correct operation of machine and preventative maintenance where appropriate
- New exhaust valve if the existing one is over 4 years old or visibly aged
- New brew unit - if the current brew unit is over 8 years old (in domestic/low use) or over 4 years old (commercial/high use) or after 15k cups or more, it is advisable to replace the brew unit, as the plastics become brittle with age and servicing these older units can prove to be a false economy
Only Genuine Parts
All parts used for service and repairs are genuine Jura parts and supplied by Jura UK.
London, Kent, East Sussex, West Sussex, Surrey, Berkshire, Essex, Hampshire, Buckinghamshire and Hertfordshire. We will attend beyond this distance for additional cost.
We accept all major credit and debit cards and engineers carry a card machine to take payment upon completion of work.
All our parts carry a 6-month official warranty and in the unlikely event of any new components failing within this period, we will replace that part without charge
We can also service all European and U.S. Specification Jura coffee machines, including Jura Impressa E55, E65, E75, E85 etc. and as Jura specialists we can order from Switzerland any European or U.S. part variations. Commercial Jura coffee machines include Jura Giga X7, Jura Giga X9, Jura Giga X8, Jura Giga X3, Jura X7, Jura X7-s and Jura X9, Jura Impressa Xj9, Jura Xs9, Jura Giga X8 Gen2, Jura JX8, Jura X6, Jura WE8, Jura WE6. Also Franke Flair, Franke Saphira and Cafe Swiss CS100, which share many of the same internal components.
Please be aware that in the current situation:
Should you need to visit our workshop for servicing, repairs or to view a Jura coffee machine you will first need to contact us, so that an appointment can be scheduled for your visit.
