£5.95 for Mainland UK delivery and FREE for orders over £100

Jura Servicing & Repairs

Caffé-Select are Authorised Jura Service Agents  therefore we are able to provide a very personalised and individually tailored experience for our customers, with set up and programming of the machine and operational demonstrations to ensure you make most out of your Jura coffee machine.

Caffé-Select offer collection and return of your Jura coffee machine for servicing and repairs in London and the South East of England, or within 75 to 100 miles of our Kent based workshop - outside this area customers are welcome to deliver their machine in person or by courier with suitable packaging.

Collection & Return Service

The coronavirus/COVID 19 situation has changed the way many businesses operate and in our case it has meant a change from us working on site, to working in our workshop, as with most things however there are benefits to this, as a couple of days in the workshop allows more thorough testing than a couple of hours on site.

In order to retain the convenience and minimise downtime of this to our customers, we can personally collect your Jura coffee machine from your home (we will text you on the agreed morning of collection with an ETA) and bring it back to the workshop for service/repair. We are then able to invoice you online and return the machine in 2 to 3 working days from collection.

The procedure would be as follows:

  • Collect machine from customer
  • Return to workshop and assess
  • If anything over and  above a service is required, contact customer for approval
  • Carry out service and complete any authorised repairs  
  • Invoice online
  • Return machine to customer 

Service Prices

Jura Domestic Service

£235.00

including VAT

Jura Commercial Service

£275.00

including VAT

Jura coffee machine Service includes scheduled appointments by our driver to collect and return the machine (within 75 miles**), service parts & labour.

In the event of any faulty parts being identified during the service they can be replaced with no additional labour charge; only the cost of the extra part/s required.

**(£1.00 per mile above this or £40.00 extra within London  Congestion Charge Zone and £20.00 extra within North or South Circular)

 

Service Enquiry

 

Jura Repairs and in Warranty Repairs

If your Jura coffee machine is within its UK warranty period and you are in our area, as an approved service agent Caffé-Select can liase with Jura UK to carry out any warranty repairs for you.

If your Jura coffee machine has recently been serviced or is not due a service, then a repair may be all that is required. If you are experiencing a problem, a leak, a blocked grinder, a dead pump, etc. then Caffé-Select can come and collect the machine for repair on a call-out and labour basis.

Repair Prices

Call out to site within 75 miles**

£90.00 including VAT

Labour per 1/2 hour

£36.00 including VAT

Plus parts as required.

 

**(£1.00 per mile above this or £40.00 extra within London Congestion Charge Zone and £20.00 extra within North or South Circular)

 

Repair Enquiry

 

Service recommendations

In order for your  Jura coffee machine to continue to operate to the high standards set by Jura, it is advisable for it to be serviced every 2-3 years, depending on usage.  For a commercial unit, where usage is greater, the recommended  frequency of servicing may be as often as annually.

The Service includes:

  • Operation of the machine whilst "open" to identify any problems, advice on any potential issues
  • Replacement of any leaking 'O' rings
  • Removal of the existing brew unit, dismantling, cleaning and re-assembly of upper piston and pipework, re-assembly with new 'O' ring and Jura food grade grease on moving parts
  • Check and calibrate grinder                                  
  • Fit a new inner distribution collar
  • New Valve cap if needed
  • New Water tank connection if leaking (extra part)
  • Fit a new air intake nozzle
  • Fit new frother 'O' rings if required (depending on model)
  • Carry out a strong de-scale with continued observation of operation
  • Dismantle and clean out coffee outlet (where appropriate)
  • Carry out coffee clean
  • Check levels and settings with the customer and adjust these to optimum
  • Demonstrate correct operation of machine and preventative maintenance where appropriate
Possible extras depending on age / condition:
  • New exhaust valve if the existing one is over 4 years old or visibly aged 
  • New brew unit - if the current brew unit is over 8 years old (in domestic/low use) or over 4 years old (commercial/high use) or after 15k cups or more, it is advisable to replace the brew unit, as the plastics become brittle with age and servicing these older units can prove to be a false economy 

Only Genuine Parts

All parts used for service and repairs are genuine Jura parts and supplied by Jura UK. 

Areas covered

London, Kent, East Sussex, West Sussex, Surrey, Berkshire, Essex, Hampshire, Buckinghamshire and Hertfordshire. We will attend beyond this distance for additional cost.

Payment

We accept all major credit and debit cards and engineers carry a card machine to take payment upon completion of work.

Warranty

All our parts carry a 6-month official warranty and in the unlikely event of any new components failing within this period, we will replace that part without charge

Jura Models

We can also service all European and U.S. Specification Jura coffee machines, including Jura Impressa E55, E65, E75, E85 etc. and as Jura specialists we can order from Switzerland any European or U.S. part variations. Commercial Jura coffee machines include Jura Giga X7, Jura Giga X9, Jura Giga X8, Jura Giga X3, Jura X7, Jura X7-s and Jura X9, Jura Impressa Xj9, Jura Xs9, Jura Giga X8 Gen2, Jura JX8, Jura X6, Jura WE8, Jura WE6. Also Franke Flair, Franke Saphira and Cafe Swiss CS100, which share many of the same internal components.

Please be aware that in the current situation:

Should you need to visit our workshop for servicing, repairs or to view a Jura coffee machine you will first need to contact us, so that an appointment can be scheduled for your visit.

How to find us

Blue Coats Lodge
Blue Coats Lane

Goudhurst

TN17 1HB

Get directions

Caffé-Select - What we do

Jura Servicing & Repairs

Get a quote

Jura Coffee Machines

Browse the range

Coffee Beans

View the blends

Testimonials

Bought a second hand Jura X5 and the delivery and everything was great. Richard was polite and helpful, installed it and the coffee is AMAZING

Quentin Holland

A pleasure to deal with. Exceptional service. Could not ask for more. Thank you.

Peter Jarvis

I highly recommend Caffé-Select and Richard as its owner. Great, fast, informed service and reliable products – great value for money!"

Clio Packenham (GML Capital)

Brilliant service. Richard collected our Z7 which I had managed to break and gave it a total overhaul and repaired it really quickly and returned it as good as new. I really recommend their company.

Maggie Stoker

I live in the South of France, where surprisingly it proved impossible to get my Z5 serviced, so, when driving back to the UK, I brought it with me! Richard gave it the perfect service and completely saved my life and I can’t recommend him (and his Company) highly enough!

Vanessa Penny

Found your company through Google as I was looking to purchase a specific coffee machine. Purchased the machine as it was £300 cheaper than the company we usually use! Gave some great advice on the phone and product arrived extremely quickly. Friendly and excellent customer service, would not hesitate to recommend.

Lisa Green
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