Jura Servicing & Repairs
Caffé-Select offer collection and return of your Jura coffee machine for servicing and repairs in London and the South East of England, or within 75 to 100 miles of our Kent based workshop - outside this area customers are welcome to deliver their machine in person or by courier with suitable packaging.
Collection & Return Service
The coronavirus/COVID 19 situation has changed the way many businesses operate and in our case it has meant a change from us working on site, to working in our workshop.
In order to retain the convenience and minimise downtime of this to our customers, we can personally collect your Jura coffee machine from your home (we will text you on the agreed morning of collection with an ETA) and bring it back to the workshop for service/repair. We are then able to invoice you online and return the machine, again in person and notifying you by text of our ETA on the agreed day, in 2 to 3 working days - for example, collect Monday, service Tuesday and return Wednesday.
The procedure would be as follows:
- Collect machine from customer
- Return to workshop and assess
- If anything over and above a service is required, contact customer for approval
- Carry out service and complete any authorised repairs
- Invoice online
- Return machine to customer
If your Jura coffee machine is in working order and you would simply like to schedule a service you can use the Booking Collection Form and we will contact you to schedule a collection or an appointment for you to drop off your machine for servicing.If your Jura has a fault or issues for which you would like an estimate for repair, then please fill in Repair Quote Form giving as much detail as possible and we will provide an estimate based on the information provided.
Drop & Collect Service
Caffé-Select are Authorised Jura Service Agents and offer an on-site service for your Jura coffee machine in the comfort of your home or office. Therefore we are able to provide a very personalised and individually tailored experience for our customers, with set up and programming of the machine and operational demonstrations to ensure you make most out of your Jura coffee machine.
The Service includes:
- Operation of the machine whilst "open" to identify any problems, advice on any potential issues
- Replacement of any leaking 'O' rings
- Removal of the existing brew unit, dismantling, cleaning and re-assembly of upper piston and pipework, re-assembly with new 'O' ring and Jura food grade grease on moving parts
- For machines over 10 years old it is advisable to replace the brew unit, as the plastics become brittle with age and servicing these older units can prove to be a false economy
- New exhaust valve if the existing one is over 4 years old or visibly aged (extra part)
- Check and calibrate grinder
- Fit a new inner distribution collar
- New Valve cap if needed
- New Water tank connection if leaking (extra part)
- Fit a new air intake nozzle
- Fit new frother 'O' rings if required (depending on model)
- Carry out a strong de-scale with continued observation of operation
- Dismantle and clean out coffee outlet (where appropriate)
- Carry out coffee clean
- Check levels and settings with the customer and adjust these to optimum
- Demonstrate correct operation of machine and preventative maintenance where appropriate
*Collect Same Day adds £20.00, so £150.00 + VAT for same day service
Jura Commercial collection & return service (up to 75 miles**) from £225.00**+VAT
Jura Commercial drop off service from £150.00*+VAT
*Collect Same Day adds £20.00, so £170.00+VAT for same day service
**(£1.00 per mile above this or £40.00 extra within London Congestion Charge Zone and £20.00 extra within North or South Circular)
Jura coffee machine Collection & Return Service includes call out, service parts & labour (within 75 miles). In the event of any faulty parts being identified during the service they can be replaced with no additional labour charge; only the cost of the extra part/s required.
If your Jura coffee machine has recently been serviced or is not due a service, then a repair may be all that is required. If you are experiencing a problem, a leak, a blocked grinder, a dead pump, etc. then Caffé-Select can come (or you can bring the machine to our workshop) and repair the machine on a call-out and labour basis.
Call out to site within 75 miles = £75.00**+VAT
Labour per 1/2 hour = £30.00+VAT
Plus parts as required.
We can also service all European and U.S. Specification Jura coffee machines, including Jura Impressa E55, E65, E75, E85 etc. and as Jura specialists we can order from Switzerland any European or U.S. part variations.
Only Genuine Parts
All parts used for service and repairs are genuine Jura parts and supplied by Jura UK.
All our parts carry a 6 Months official warranty and in the unlikely event of any new components failing within this period, we will replace that part without charge.
We offer on-site service and repairs for your Jura coffee machine in the following areas within 75 miles of our TN17 base, but can travel further for additional costs (£1.00 per mile each mile over).
London, Kent, East Sussex, West Sussex, Surrey, Berkshire, Essex, Hampshire, Buckinghamshire and Hertfordshire.
We will attend beyond this distance for additional cost.
Central London postcodes W, WC and EC (and some SW, N,NW,E and SE postcodes within the Congestion Charge Zone) will incur additional cost of £40.00+VAT for call out , due to congestion charge and parking costs of £20.00 for 2 hours.
£20 extra outside congestion charge but within north and south circulars due to very challenging traffic conditions in order to attend.
We accept all major credit and debit cards and engineers carry a card machine to take payment upon completion of work.
Please be aware that in the current situation:
Should you need to visit our workshop for servicing, repairs or to view a Jura coffee machine you will first need to contact us, so that an appointment can be scheduled for your visit.
Caffé-Select - What we do
Bought a second hand Jura X5 and the delivery and everything was great. Richard was polite and helpful, installed it and the coffee is AMAZING
A pleasure to deal with. Exceptional service. Could not ask for more. Thank you.
Clio Packenham (GML Capital)
I highly recommend Caffé-Select and Richard as its owner. Great, fast, informed service and reliable products – great value for money!"
Brilliant service. Richard collected our Z7 which I had managed to break and gave it a total overhaul and repaired it really quickly and returned it as good as new. I really recommend their company.
I live in the South of France, where surprisingly it proved impossible to get my Z5 serviced, so, when driving back to the UK, I brought it with me! Richard gave it the perfect service and completely saved my life and I can’t recommend him (and his Company) highly enough!
Found your company through Google as I was looking to purchase a specific coffee machine. Purchased the machine as it was £300 cheaper than the company we usually use! Gave some great advice on the phone and product arrived extremely quickly. Friendly and excellent customer service, would not hesitate to recommend.